Problem with interactive chart Support for info module

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gvise17
 
Posts: 2
Joined: Wed Aug 31, 2016 2:05 pm

Problem with interactive chart

by gvise17 » Thu Jul 13, 2017 5:12 pm

Goodmorning,
Unfortunately, I can not open the interactive chart for two days.
The white screen appears.
Do you have any suggestions?

Many thanks!
Y.

Mira
 
Posts: 38
Joined: Tue May 14, 2013 12:59 pm

Re: Problem with interactive chart

by Mira » Sun Jul 16, 2017 1:23 pm

Hello,

it's a problem with Adobe Flash plugin. Please update Flash plugin and check that it's enabled in your webbrowser

Follow this steps: https://helpx.adobe.com/flash-player.html

gvise17
 
Posts: 2
Joined: Wed Aug 31, 2016 2:05 pm

Re: Problem with interactive chart

by gvise17 » Mon Jul 17, 2017 4:55 am

Hi Mira!
many thanks!
Problem solved by downloading firefox and installing the plugin for flash player
I could not fix the problem with Edge for Windows 10, but it does not matter...now i use Firefox^_^

best regards!!

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